MassMutual Fall Internships - 2011

(High School Juniors and Seniors)

MassMutual’s Fall Internship program is opened to students who are MassMutual Academic Achievers and will be entering their Junior or Senior year of high school in the fall. 

Students who are chosen for an internship will earn $10.00 a hour at 10 hours a week for 10 weeks not to exceed 100 hours of internship experience. The 2011 program offers a range of internship opportunities in a number of departments ranging from IT, marketing, customer service, etc.

The attached assignment descriptions outline  internships to be filled by students in the Springfield Public School System.  Please check back daily as more internship opportunities will be added.

Questions about the program?  Contact:

Angie Winkler, IT Workplace Performance

(phone: (413) 744-3106, email: awinkler@massmutual.com)

Job Description for MassMutual

Center for Youth Employment and Internship (CYIE)

2011 Program

CYIE JOB #1

BU/CU and Department (no abbreviations please): 

Retirement Services/Operations Account Management

Number of interns requested:          1

Ideal Schedule for Intern(s) (after 2:30p.m.)  2:45 p.m. to 4:45p.m.

Requirements for all student interns:

·         Attend general orientation program

·         Obtain security badge and observe all security rules and requirements

·         Strictly follow company confidentiality policies

·         Conform with daily attendance policy

·         Be a team player

·         Have fun and enjoy learning

Major Responsibilities for intern(s): 

·         Job Shadow Account Manager Role

·         Clerical Support – copying, running errands and packing participant/client mailings.

·         Typing in Word and generating letters.

·         Excel formatting and data entry

·         Assist with Auditor’s Requests

·         Assist with Projects

·         May perform basic research to obtain information from system.

Intern(s) must/should have the following skills and abilities:

·         Microsoft Office Skills in Word, Excel, and Outlook

·         Organizational Skills

·         Communication Skills

·         Creative Problem Solving Skills

·         A Team Player

Job Description for MassMutual

Center for Youth Employment and Internship (CYIE)

2011 Program

CYIE JOB #2

BU/CU and Department (no abbreviations please): 

USIG, USIG Finance, Platinum Team

Number of interns requested:          1

Ideal Schedule for Intern(s) (after 2:30p.m.)  2:30 p.m. to 5:30 p.m. we are flexible

Requirements for all student interns:

·         Attend general orientation program

·         Obtain security badge and observe all security rules and requirements

·         Strictly follow company confidentiality policies

·         Conform with daily attendance policy

·         Be a team player

·         Have fun and enjoy learning

Major Responsibilities for intern(s): 

1.      Transfer Agency financial data

2.      Reconcile Agency expenses to Home Office records

3.      Generate and distribute agency financial data

4.      Complete preliminary reviews of  Agency accounting transactions

5.      Update team spreadsheets with key Agency financial data

Intern(s) must/should have the following skills and abilities:

1.      Be proficient in MS Office applications.  Specifically, Word, Excel and Outlook

2.      Possess strong organizational skills

3.      Have strong attention to detail.

4.      Work efficiently in a face-paced office environment.

5.      Have a genuine interest in Accounting / Finance related work.

6.      Be a team player

7.      Have a good sense of humor.

Job Description for MassMutual

Center for Youth Employment and Internship (CYIE)

2011 Program

CYIE JOB #3

BU/CU and Department (no abbreviations please):

USIG – New Business Claim and Service Operations – DI and EB Post Issue Services

Number of interns requested:           1

Ideal Schedule for Intern(s) (after 2:30p.m.)  2:30-3:00 p.m. to 5:00 p.m.

This position is at our Enfield Campus

Requirements for all student interns:

·        Attend general orientation program

·        Obtain security badge and observe all security rules and requirements

·        Strictly follow company confidentiality policies

·        Conform with daily attendance policy

·        Be a team player

·        Have fun and enjoy learning

Major Responsibilities for intern(s): 

• Processes service requests to support DI and EB customer requests
• Handles problem resolution with internal and external business clients.  Consults with appropriate resources to determine and evaluate situations to identify action required in accordance with corporate and regulatory requirements.
• Manages projects to support continuous improvement of client/department procedures and process.
• Meets agreed upon turnaround times on service requests and quality goals of those requests

Intern(s) must/should have the following skills and abilities:

• Drive for success with proven interpersonal and communication skills.
• Strong organizational skills – ability to multi task effectively in a fast paced environment, maintain flexibility in meeting aggressive deadlines and changing priorities.
• Ability to collaborate with customers and internal partners; strong negotiation and influencing skills.
• Displays flexibility, positive attitude and ability to adapt in a changing business environment.
• Excellent written and verbal communication skills
• Strong analytical skills- attention to detail needed.

Job Description for MassMutual

Center for Youth Employment and Internship (CYIE)

2011 Program

BU/CU and Department (no abbreviations please): 

USIG Life and Annuity Post Issue Service & Claims_

Number of interns requested:          1

Ideal Schedule for Intern(s) (after 2:30p.m.)  __3 p.m. to 5p.m.

This position is at our Enfield Campus

Requirements for all student interns:

·         Attend general orientation program

·         Obtain security badge and observe all security rules and requirements

·         Strictly follow company confidentiality policies

·         Conform with daily attendance policy

·         Be a team player

·         Have fun and enjoy learning

Major Responsibilities for intern(s): 

1. Updating beneficiary information into our mainframe system where the beneficiary information is missing

2.

Intern(s) must/should have the following skills and abilities:

1. Data entry skills

2. Reviewing – the application file will need to be reviewed in order to find the last beneficiary information

3. Attention to detail

4. Organization

5. Able to take attention

Job Description for MassMutual

Center for Youth Employment and Internship (CYIE)

2011 Program

CYIE Job #5 & #6

BU/CU and Department : 

USIG Life & Annuity, Service & Claims

Number of interns requested:          2

Ideal Schedule for Intern(s) (after 2:30p.m.)  3:00 p.m. to 5:00 p.m.

These 2 positions are located at our Enfield Campus.

Requirements for all student interns:

·         Attend general orientation program

·         Obtain security badge and observe all security rules and requirements

·         Strictly follow company confidentiality policies

·         Conform with daily attendance policy

·         Be a team player

·         Have fun and enjoy learning

Major Responsibilities for intern(s): 

1. Archiving paid claim files to box storage-data entry

2. Simple report reconciliation-validating pending claims in tracking system

3. Annuity Client letters

Intern(s) must/should have the following skills and abilities:

1. basic computer skills

2. attention to detail-data entry

3. good verbal communication skills

Job Description for MassMutual

Center for Youth Employment and Internship (CYIE)

2011 Program

CYIE JOB #7

BU/CU and Department (no abbreviations please): 

Community Responsibility – Life Company Marketing - USIG

Number of interns requested:          1

Ideal Schedule for Intern(s) (after 2:30p.m.)  3:00 p.m. to 5:00 p.m.

Requirements for all student interns:

·         Attend general orientation program

·         Obtain security badge and observe all security rules and requirements

·         Strictly follow company confidentiality policies

·         Conform with daily attendance policy

·         Be a team player

·         Have fun and enjoy learning

Major Responsibilities for intern(s): 

1. Update information in Gifts On-Line.  (Intern will be trained)

2. Work on developing procedure for progress reports

3. Work on developing manual on Gifts On-Line (based on their knowledge)

4. Budget

5. Assist with other Community Responsibility Projects as needed

Intern(s) must/should have the following skills and abilities:

1. Computer experience (knowing how a database works and navigate in an on-line system).

2. Computer skills such as:  Word, Outlook and Excel

3. Good communication skills

4. Willingness to change tasks if needed

5. Ability to learn a new computer system and take notes.

6. Punctuality and interest.